Making Buying Simple
Ten Steps to Home Ownership
1 Discover
Register your interest through our website or call or email us to find out more about life in a Whiteburn home
2 Decide
Arrange a visit to our Show home or our Sales Center so you can experience what the development will be like. In some cases the development may still be in the construction phase, so a visit will give you a good feel for the specification and sizes and decide which is right for you.
3 Reserve
Once your finances are confirmed, speak with our Client Liaison and pay the Early Bird or Full Reservation Fee to reserve your home depending on the build stage.
4 Familiarise
Talk to our Client Liaison who will provide you with all the information you need about your new home, the specification and the building process.
5 Confirm
Once you’re fully informed, conclude the missive and pay the deposit, no later than three weeks after reservation. (This period can be extended for a period of 8 weeks should you be reliant on your own property sale, subject to approval).
Ten Steps to Home Ownership
6 Personalise
Dependent on the build programme, personalise your home by choosing fixtures and fittings such as bathrooms and kitchens, as well as any other finishing touches available so you can already start making it your home.
7 View
Three or four days prior to legal completion, meet with our Client Liaison and Site Manager who will show you around your new home and explain how everything works.
8 Complete
On the date of legal completion, move into your new property and start making it your home.
9 Check
Log any issues on our Fixflo reporting system
10 Enjoy
Settle into your new home and start enjoying life in your new community.
Consumer Code for New Homes
Whiteburn Viewforth are members of the Consumer Code for New Homes.
What is the Code?
The Consumer Code for New Homes is a mandatory Code which has been established to ensure that best practice is followed by all registered Developers in respect of the marketing, selling and purchasing of New Homes, and also sets expected standards for after sales customer care service.
It was developed to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to consumers to improving standards of construction and customer service in the New Homes market, recognising that part of that commitment is providing consumers with a voice when things simply don’t go according to plan when they buy a New Home.
The Code provides a clear consumer complaints process supported by an independent Dispute Resolution Scheme for consumer complaints that arise and are made in writing to us, your Developer, within two years of the date of the Completion of your New Home purchase. This is run independently by the Centre for Effective Dispute Resolution.
To find out more about the Consumer Code for New Homes, please visit www.consumercodefornewhomes.com.
Mortgage Advice
We work in conjunction with the The Mortgage Advice Bureau, who are a leading mortgage advice service with over 1,500 advisers across the UK.
The Mortgage Advice Bureau offer expert mortgage advice to consumers, over the phone on a broad range of topics, such as; first time buyers, Help to Buy, new build, re-mortgaging, and even tips on how to improve your credit score.
